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Last update was on August 12, 2004.

 
 

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Course Materials    top

Course Outline and Other Information

     
 

All grades listed here are unofficial; they do not reflect scoring for attendance and professionalism, and are subject to review and/or change without notice.

  
 
 
   

 

A Troubleshooting Methodology (click on headings listed below)

 

Define the problem

1. Describe the problem by category or type.
2. Specify conditions.
3. Attempt a fix.
4. Document all procedures.
5. Set expectations.
   Lower your client's expectations.		  
 

Isolate the occurrence

This is content under Header 2.		  
 

Resolve the problem

This is content under Header 2.		  
 

Confirm through replication and document

This is content under Header 2.		  

Isolating sources of crashes and reboots

 

Determine both hard and soft causes for a crash/reboot.

1. Viruses
2. Resource conflicts
3. Buggy/damaged application software
4. Damaged/conflicting utility software
5. Buggy/outdated/conflicting driver software
6. Power sources and CPU cooling
7. Device installation issues
   Check installation of SIMMs, DIMMs, and RIMMs		  
   

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Operating Systems

     

 

The Microsoft link for Windows 98 information. 

  
 

Another Windows 98 information source, ZDNet.

  
 

Yet another Windows 98 source list from dmoz.org

  

 

Remember to use Technet and Yahoo for other listings.

  
     
 

Windows 2000

 
 

An important "alternative" viewpoint on Microsoft stuff; sysinternals.com

 
 

 

 
 

Remember to use DMOZ, Google, and
other search engines for other listings.

  
     
   

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 Class Schedules top

   

 
 

CEI-Henderson Classes
You are responsible for both class material and chapters in the text book. While class presentations may overlap or fall behind the reading schedule, it is strongly recommended that you read assignments in advance of the dates listed below.

     
   

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Lesson Plan Archive  top    

Download Acrobat Reader here  (look for the freeware version)
If you don't have Microsoft Office installed, PowerPoint Viewer is available
on the Microsoft website.  Select "Viewers and Converters for PowerPoint".  
The PowerPoint Viewer 97 download is 2.8 MB.  

 

 

 

  Help Desk and Business Administration top
  MS Word Skills set - Management/Help Desk skills  
  MS Excel Skills set - Management/Help Desk skills  
  MS PowerPoint Skills set - Management/Help Desk skills  
 

 

 
 

Computer Information Systems

 

HD 111 Introduction to Computers - Methodolgy

    
 
Day 1, Day 2, Day 3, Day 12
    
       
 

   
 

HD 113 Combined Applications

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Introduction

   
 

Effective Communications 1

   
 

 

   
 

MC 107 - Windows2000 Professional

   
  Project Specifications (this is an Acrobat PDF file)    
 

 

       
 

Day 2

Day 7      
 

Day 3

Day 11      
 

Day 4

Day 13      
 

Day 5

       
 

Day 6

       
       
       
  MC 108 - Windows2000 Server    
 

Deployment Plan Template (this is an Acrobat PDF file)

   
 

Lab 1

       
 

Day 1

Day 7      
 

Day 2

Day 8      
 

Day 3

Day 9      
 

Day 4

Day 10 - Midterm online      
 

Day 5

Day 11      
 

Day 6

      
       
  Service Technician    
 

Intro Hardware Lecture
Lecture 0410
Software Installation
Configuration/Troubleshooting

Lecture 0909

 
 

Lecture 0911

  
 

Lecture 0915

  
 

Scripting Scenario

  
 

Lecture 0922

  
 

Scheduling - Weeks 3/4

  
     
     
 

HD 118 - Network +

  
 

Networking Intro

 
 

Day 2, Day 3, Day 4, Day 5, Day 6, Day 7, Day 8, Day 9, Day 10,

 
 

Day 12, Day 13, Day 14, Day 15

  
 

HowTo sample format, Task List Data

 
 

 

 
 

Web Design

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Mindmapping an online resume

 
 

Web Design Intro

 
 

Web Design Punchlist

 
 

Flow Chart Symbols (see Related Topics on this site for specific references)

 
   

 

 

Reference Listing  top    

 

Glossaries - a key to your study!

 

  Download instructor-recommended acronym list in Word DOC format here
  A listing of technical acronyms - Glossary-Tech.com
  A glossary of technical terminology - Whatis.com
  Yet another glossary of tech terminology - Webopedia.com
 
 

Hardware/Software - tutorials/technical papers

 

How To's (www.dmoz.org) The Open Directory Project
(like Yahoo but non-proprietary)

  
 

Microsoft Technet regarding boot disks

 

Yet another Source for boot disks and other stuff

   
 

Web Design - tutorials/technical papers

 

Additional Tutorials covering DreamWeaver, Flash iboost.com(not covered in class)

 

Using search engines (an website by Sumantra Roy) to promote your website

 

 

Project Design

 
  Flowchart Methods  

 

 

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Self-Appraisal Tool  top

Select your response here:
Start Over Cheat Mode

View the actual answer here:

 

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Acronym Quiz/Study Tool

CompTIA Network+ Objectives

CompTIA A+ Objectives

Microsoft Solution Framework - Job Taxonomy

All Online assessments below are password-protected.

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